Refund & Cancellation Policy

This policy applies to professional financial audit engagements described on this site — including the Wealth Mandate Application Audit and related reviews. It does not cover physical product sales, software subscriptions, or marketplace purchases, which we do not offer.

Eligibility

Refunds relate to fees paid under a signed engagement letter. Browsing the website or submitting an inquiry does not create a charge.

Deposit

A 40% deposit confirms the engagement start date and reserves team time. The deposit is credited toward the total fee.

Cancellation by the client

• More than 10 business days before the agreed start date: deposit refunded minus a THB 5,000 administration fee for scoping already performed.
• 10 business days or fewer before start: deposit is non-refundable because fieldwork preparation and scheduling have begun.
• After document intake has started: fees for work performed to date are payable; unused prepaid amounts above that work may be refunded at our discretion based on time logs.

Cancellation by us

If we cancel for reasons within our control (for example, inability to staff the engagement), you receive a full refund of amounts paid for the cancelled engagement. If cancellation results from missing access or documents after repeated requests, fees for work already performed remain payable.

Rescheduling

You may request one reschedule of the start date with at least 7 business days’ notice at no additional charge, subject to team availability. Later or repeated reschedules may be treated as cancellation and re-booking under a new timeline.

No-shows

If key client attendees miss a scheduled findings workshop without 2 business days’ notice, a reconvening fee may apply as stated in the engagement letter. The underlying audit fee is not refunded for a missed workshop.

Work already started

Once sampling or document review has begun, refunds are partial at most and limited to the unused portion of prepaid fees after deducting time and reasonable expenses already incurred.

Non-refundable items

• Administration fees expressly stated as non-refundable
• Third-party costs approved by you in writing (for example, secure courier of documents)
• Completed optional add-on workshops already delivered

Purchased materials

We do not sell retail materials or kits. Document templates created specifically for your engagement remain governed by the engagement letter’s intellectual property clauses; fees for delivered templates are non-refundable once provided.

Refund process and timing

Email refund requests to info@automated-enterprisetech.digital with your engagement reference and reason. We confirm receipt within 5 business days and decide within 15 business days. Approved refunds are returned by the original payment method when possible, or by bank transfer to the paying entity, typically within 14 business days after approval.

Exceptions

Statutory rights under Thai law that cannot be waived remain available. Engagement letters may set stricter or more specific commercial terms; where they conflict with this page on commercial points, the signed letter controls for that engagement.

Contact for refund requests

Automated Enterprise Tech
Level 15, 28 Ratchadaphisek Road, Din Daeng, Bangkok 10400
Phone: +66 2 555 5160
Email: info@automated-enterprisetech.digital